Kevin Davis, president and co-CEO, Bristol Farms
Courtesy of FMI-The Food Industry Association
The 2020 FMI Rabb Award recipient is widely recognized for his commitment to education, community philanthropy and business sense. Kevin Davis has grown Bristol Farms from three stores to a multi-formatted, specialty grocer operating 21 high-end, unique and successful stores. In 2016, he was awarded FMI’s Robert B. Wegman Award for Entrepreneurial Excellence.
“True customer service is about the way you make shoppers feel when they come in your store, it’s experiential, not a list of offerings,” Davis said. “As leaders, it’s our job to support employees with the right training and resources, so they can provide the best services to customers.”
Al Carey, North American CEO (retired), PepsiCo Inc.
Courtesy of FMI-The Food Industry Association
The recipient of the 2020 William H. Albers Award served as the North America CEO for PepsiCo Inc. where he led the North America Beverage and Frito-Lay North America snacks units. Al Carey retired from his role in March 2019, but is recognized for sparking collaboration between brands and retailers, as well as front-line associates that trickled directly down to the consumer.
"I’ve spent my whole career servicing customers and stores, and there’s no doubt these stores will have to change the way they service customers in this digital age,” he said. “Therefore, suppliers and retailers will have to collaborate more to reach today’s consumer.”
Mark Skogen, CEO, Festival Foods
Courtesy of FMI-The Food Industry Association
As the 2020 Robert B. Wegman Award for Entrepreneurial Excellence recipient, Mark Skogen pushes for new and innovative in-store experiences to better serve the customers. “There are more ways to interact with guests in the digital age,” he said, “but it’s still about being good to people and meeting and exceeding their needs.”
Festival Foods is grounded in its Wisconsin community and has scaled to more than 30 locations that sponsore various community events each year, including the Festival Foods Turkey Trot, Festival Foods Fireworks, Food for Neighbors, and Paw Away Hunger — all using imaginative ways to engage today’s shoppers and communities.
Henry Johnson, president (retired), W. Lee Flowers & Co.
Courtesy of FMI-The Food Industry Association
“Our stores still follow a ‘hometown proud’ motto,” said Henry Johnson after reflecting on receiving the FMI Herbert Hoover Award. “We’re proud of where we live, we’re proud of the communities we’re in and we want to make them better.”
With Johnson at the helm, W. Lee Flowers supported the Boy Scouts of America, Boys & Girls Club, Harvest Hope Food Bank and numerous other organizations. Johnson served as president of W. Lee Flowers and Co. for more than four decades. His leadership extends to serving in advisory roles for IGA Inc., Food Distributors International and FMI. Johnson’s leadership and service has been honored by several civic organizations. Most notably, he received the Boy Scouts of America’s Good Shepard Award and the Krause Award for Distinguished Service for Leadership and Ethics.
Craig Boyan, president, H-E-B
Courtesy of FMI-The Food Industry Association
As the FMI Glen P. Woodard, Jr., Award for Public Affairs recipient, Craig Boyan is a proponent of H-E-B's involvement in his association’s annual Washington, D.C., fly-in and covering important issues like payments and tax reform with members of Congress so that they hear and understand the influence this industry wields. Boyan’s passion for public affairs led to a historic moment for the grocery industry in 2019 when, under his leadership, FMI played a critical role in redefining the way the courts interpret “confidential business data.” Boyan joined H-E-B in 2005 as chief strategic officer and was advisor to H-E-B for two years before joining the company.
Natalie Menza-Crowe, RD, MS, director of health and wellness, Wakefern Food Corp. (ShopRite)
Courtesy of FMI-The Food Industry Association
Natalie Menza-Crowe is empowered by her role as an advocate for well-being, and she’s a trailblazer in her field, which is why she is recognized by FMI as the 2020 Esther Peterson Award for Consumer Service recipient. Menza-Crowe joined ShopRite in 2005 as the organization’s first corporate dietitian.
"What’s most energizing being in food retail is that you’re truly helping people and changing lives,” she said. In her role, and as a nationally recognized health and wellness expert, Menza-Crowe creates dynamic programs that educate and inspire consumers and associates to embrace the importance of healthy eating to make balanced nutritional decisions. She oversees ShopRite’s retail dietitian program, encompassing approximately 110 stores and addressing the health and wellness needs of shoppers at the most crucial point in their purchasing decision — right in the aisles.