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Walmart to test IoT ‘smart box’ for unattended fresh grocery deliveries

Partner HomeValet to launch pilot with retail giant this spring

Russell Redman

January 12, 2021

4 Min Read
HomeValet Smart Box-grocery delivery-home.png
The HomeValet Smart Box enables customers to receive deliveries of perishable items from their local Walmart store in a temperature-controlled unit placed outside their home.HomeValet

Walmart plans to pilot an Internet-of-Things (IoT) “smart box” from startup HomeValet for home delivery of perishable foods. 

In a blog post on Tuesday, Tom Ward, senior vice president of customer product at Walmart U.S., said the HomeValet Smart Box test is slated to kick off this spring in Bentonville, Ark. Participating customers will be able to receive deliveries from their local Walmart store in a HomeValet temperature-controlled box situated outside their home. The unit’s IoT platform has three temperature zones for storage of frozen, refrigerated and pantry items. At the point of delivery, the box communicates with the courier’s mobile device to provide access and complete fulfillment of the order.

“This gives customers the ability to receive secure, contactless deliveries with the peace of mind, knowing their grocery items will stay fresh,” Ward said.

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The HomeValet box's IoT platform has three temperature zones for deliveries of frozen and refrigerated foods as well as dry groceries.

Tysons, Va.-based HomeValet said on its website that the cold chain-compliant Smart Box works with a dedicated mobile app that lets customers shop for groceries, track the delivery of their order and adjust temperature settings, which change automatically before the delivery is made. Users also can control permissions for access, such as family members and neighbors; secure their box remotely; and receive notifications for deliveries and unauthorized access, as well as temperature alerts.

Related:Walmart to go driverless in expanded Arkansas pilot of middle-mile delivery

“The prospect of this technology is intriguing, both for customers and for Walmart’s last-mile delivery efforts,” Ward wrote in the blog. “For customers, they don’t need to plan their day around when their grocery delivery will be made. For Walmart, it presents an opportunity to deliver items 24 hours a day, seven days a week. While we don’t have plans to do 24/7 delivery today, it certainly has a nice ring to it.”

The HomeValet Smart Box is powered by a standard 110-volt outlet and includes a backup battery that allows it to function without cooling capabilities for up to 36 hours, according to the company. The unit can placed anywhere that provides delivery access and power, such as next to their garage or in a side yard. HomeValet noted that the size and weight of the Smart Box make it difficult to remove, but the unit comes with an anchor point for securing it to the ground with a stake or chain. A built-in UV-C LED light helps to disinfect the box between deliveries. 

Besides offering a contactless, more convenient experience for customers, the Smart Box enables couriers to deliver on the first attempt every time, eliminate in-person signatures and implement more flexible scheduling, HomeValet said. Both retailers and couriers also can benefit from reduced liability, as all deliveries go straight into the box at the customer’s home, and proof of delivery “virtually eliminates” damage and theft, the company reported.

Related:Walmart InHome Delivery goes live

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HomeValet Smart Box can be situated anywhere that provides delivery access and power, such as next to a doorway or garage or in a side yard.

HomeValet’s website said the company is now accepting pre-orders for the Smart Box, which comes in a variety of styles. A spokesperson for Walmart said there's no cost to customers for the pilot, and the retailer will conduct outreach to its current delivery users in Bentonville to find participants for the test.

According to Ward, HomeValet is “one of many solutions we’re testing” at Walmart. “As our founder Sam Walton once said, ‘To succeed, stay out in front of change.’ It’s why we’re continuously testing new technology, like drones and autonomous vehicles, to find new ways to serve customers,” Ward said in his blog post. “Which made us think, what if we could conveniently deliver fresh groceries to a customer’s front door any time of the day, whether they’re home or not? That’s what we’ll be exploring in our new pilot with HomeValet.”

In October 2019, Walmart launched its InHome Delivery service, in which associates can deliver groceries directly to a customer’s refrigerator inside their home or garage. InHome users must pay for the smart-lock device enabling access to their home, and installation is free.

The Bentonville-based retail giant also has engaged in a number of tests of autonomous vehicles for delivery of online orders of groceries and other items. This year, Walmart plans to go fully driverless in an expansion of a July 2019 pilot of Gatik autonomous vehicles handling middle-mile delivery between a “dark” Supercenter in Rogers, Ark., and a Neighborhood Market in Bentonville.

In November, Walmart said it plans to pilot all-electric delivery vehicles with self-driving car company Cruise in Scottsdale, Ariz. And in December 2019, the retailer unveiled a pilot of Nuro unmanned vehicles for grocery delivery in Houston. That followed a February 2019 announcement by FedEx of a partnership with Walmart, Target and Walgreens to test last-mile delivery of small-shipment online orders via the FedEx SameDay Bot, a wheeled, shoulder-high delivery robot.

Other Walmart partners in pilots of self-driving vehicles for online grocery delivery have included Udelv (in Surprise, Ariz.), Ford (in Miami-Dade County, Fla.) and Waymo . In the test with Waymo (formerly Google’s self-driving car project), conducted in Chandler, Ariz., autonomous vehicles pick up customers at their homes and take them to the store to collect their orders.

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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