FRANKLIN, Tenn. — Transactions at self-service kiosks in North America will surpass $775 billion in 2009, and grow to over $1.6 trillion by 2013, according to a new research study conducted by the IHL Group here.
"We expect continued double-digit growth in the revenue generated by self-service transactions, particularly as retailers, restaurants and transportation authorities offer more devices in more locations," said Lee Holman, lead retail analyst of the IHL Group. "Most consumers have adapted to self-service as a way of life.
"The current recession is actually increasing the acceptance of the technologies, as they are a hedge against increasing labor expenses during a tough economic climate. They allow companies to schedule their workforce for high-volume periods without sacrificing service during non-peak times."
The market study, “2009 North American Self-Service Kiosks,” examines the increasing use of six types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, postal and other retail kiosks.
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