ARLINGTON, Va. — Sixty percent of independent retailers have had a long relationship with their primary grocery wholesaler, averaging 19 years, and would “absolutely” recommend this company to others, according to the Food Marketing Institute’s just-released “Independent Operator Insights Into Wholesaler Relations and Services” report. Another 34% would recommend their wholesaler, but “with reservations.”
“Independent operators and wholesalers have strong and enduring ties, a rock-solid foundation that is essential for successful business partnership,” said Jeff Rumachik, FMI’s vice president of wholesaler and member services, in a statement. However, “wholesalers can improve their services and, in some cases, independents can use them more,” he added.
This report is the second in a series of three on the future of food wholesaling, conducted in a partnership with Saint Joseph’s University.
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